SAND + FOG Shipping Policy
Where We Ship
SAND + FOG ships orders primarily within the United States. If you are outside our regular shipping regions and wish to place an order, please contact us directly at theodorebrownhdab@outlook.com. We may be able to arrange special shipping accommodations based on your location.
Order Processing Timeline
We process all orders within 1-2 business days. Orders placed during weekends or holidays will be processed on the next business day. During busy seasons or promotional events, processing may take an additional 1-2 business days. We will notify you if any delays occur.
Shipping Methods and Delivery Times
- Standard Shipping: Shipped via UPS Ground from California, with delivery generally taking 2-9 business days after dispatch within the U.S. Actual delivery times depend on your location.
- Expedited Shipping: Available for most U.S. orders at an additional cost calculated during checkout.
- Free Standard Shipping: Orders over $75 automatically qualify for free standard shipping. Your cart will indicate when this threshold is met.
Shipping Fees
Shipping charges vary based on your location and selected shipping method. All fees are clearly calculated and displayed during checkout.
Order Tracking
Once your order ships, SAND + FOG will send you an email with a tracking number. Please allow a few hours for the tracking information to become active in the carrier’s system. You may also log into your account on our website anytime to check your order status.
International Orders
International shipping times vary widely based on destination and customs processing. Customers are responsible for all customs fees, import duties, and taxes. SAND + FOG cannot predict or cover these charges. Please consult your local customs office for more information.
Lost or Delayed Packages
If your shipment tracking shows no activity for an unusually long time, contact SAND + FOG promptly at theodorebrownhdab@outlook.com so we can submit an inquiry with the carrier. For packages confirmed lost, you may opt for a replacement or a full refund.
Shipping Address Accuracy
Please carefully verify your shipping address during checkout to prevent delivery issues. If you notice an error after placing your order, contact us immediately. We can update the shipping address only if your order has not yet shipped. Once the package is in transit, address changes must be handled directly with the carrier.
Damaged Packages
If your package arrives damaged, take clear photos of the exterior packaging before opening. Should the contents also be damaged, notify SAND + FOG within 7 days of receipt so we can help resolve the issue.